A courier and logistics company needed to replace manual dispatch, paper-based tracking, and disconnected communication with a unified digital platform.
Operational efficiency gain
Less manual coordination
Faster dispatch cycles
Full deployment
Orders were assigned to drivers via phone calls and WhatsApp. There was no centralised queue, leading to missed pickups, double bookings, and delayed deliveries across the fleet.
We designed and built a full-stack delivery management platform covering order intake, automated dispatch, real-time GPS tracking, proof of delivery, and automated invoicing.
The system includes a web-based admin dashboard for operations managers, a mobile app for drivers, and a customer-facing tracking portal — all connected through a unified backend with real-time data sync.
Smart routing algorithms optimise delivery sequences based on distance, time windows, and driver capacity, reducing fuel costs and improving on-time delivery rates.
React Native
Driver mobile app
React
Admin dashboard
Node.js
Backend API
MySQL
Relational database
React Native
Driver mobile app
React
Admin dashboard
Node.js
Backend API
MySQL
Relational database
Google Maps API
Routing & tracking
Cloud Hosting
Scalable infra
Operational efficiency improvement
Reduction in manual coordination
Faster dispatch-to-delivery cycles
Reduction in customer complaints
Mapped existing workflows, identified bottlenecks, and defined system requirements with stakeholders across operations, finance, and customer service.
Designed system architecture, database schema, API structure, and UI/UX wireframes for admin dashboard, driver app, and customer portal.
Built the platform in iterative sprints with weekly demos. Integrated Google Maps API, payment gateway, and SMS notification services.
Comprehensive testing including load testing, GPS accuracy validation, and end-to-end delivery flow simulation with real drivers.
Staged rollout starting with one hub. Trained dispatchers, drivers, and support staff. Full fleet deployment within 12 weeks.
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