Multi-Vendor Booking Platform with Real-Time Scheduling
A service marketplace needed a scalable booking system that connects customers with service providers, handles payments, and automates scheduling across multiple locations.
Client context
Client
Trego
Collaboration
TregoTech
Why this mattered commercially
The platform turned a fragmented booking process into a scalable digital experience that improved conversion, reduced no-shows, and lowered admin overhead for the marketplace.
We worked hand in hand on this project with TregoTech, aligning product flow, booking logic, rollout priorities, and the customer experience closely throughout delivery.
Reduction in no-shows
Faster booking process
Less admin overhead
Platform launch
The Challenge
Fragmented Booking
Service providers managed bookings through a mix of phone calls, spreadsheets, and social media messages. Double bookings were common and customer experience was inconsistent.
Our Solution
We built a multi-vendor booking marketplace that allows customers to browse services, check real-time availability, book appointments, and pay online - all in one platform.
Service providers get their own dashboard to manage availability, view bookings, track earnings, and communicate with customers. The system supports multiple locations and service categories.
Automated reminders, cancellation policies, and deposit collection significantly reduced no-shows and improved both provider and customer satisfaction.
React
Customer & admin UI
Node.js
Backend services
PostgreSQL
Database
Stripe
Payment processing
Trego product snapshots
A compact look at the mobile experience across trip search, destination selection, discovery, and account flow.
Technology Stack
React
Customer & admin UI
Node.js
Backend services
PostgreSQL
Database
Stripe
Payment processing
Cloud Functions
Notifications
AWS
Cloud infrastructure
Key System Features
Measurable Results
Reduction in no-show rate
Faster booking completion
Less administrative overhead
Increase in repeat bookings
Our Approach
Discovery & Market Research
Interviewed service providers and customers to understand pain points. Analysed competitor platforms and defined the MVP feature set.
UX Design & Prototyping
Created user flows for customers and providers. Built interactive prototypes and validated with real users before development began.
Core Platform Development
Built booking engine, payment integration, provider dashboards, and customer-facing marketplace in agile sprints with bi-weekly releases.
Testing & Beta Launch
Beta launch with 15 service providers. Collected feedback, fixed edge cases, and optimised the booking flow based on real usage data.
Full Launch & Scale
Public launch with marketing support. Onboarded 50+ providers in the first month. Ongoing iteration based on analytics and feedback.
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