A service marketplace needed a scalable booking system that connects customers with service providers, handles payments, and automates scheduling across multiple locations.
Reduction in no-shows
Faster booking process
Less admin overhead
Platform launch
Service providers managed bookings through a mix of phone calls, spreadsheets, and social media messages. Double bookings were common and customer experience was inconsistent.
We built a multi-vendor booking marketplace that allows customers to browse services, check real-time availability, book appointments, and pay online — all in one platform.
Service providers get their own dashboard to manage availability, view bookings, track earnings, and communicate with customers. The system supports multiple locations and service categories.
Automated reminders, cancellation policies, and deposit collection significantly reduced no-shows and improved both provider and customer satisfaction.
React
Customer & admin UI
Node.js
Backend services
PostgreSQL
Database
Stripe
Payment processing
React
Customer & admin UI
Node.js
Backend services
PostgreSQL
Database
Stripe
Payment processing
Cloud Functions
Notifications
AWS
Cloud infrastructure
Reduction in no-show rate
Faster booking completion
Less administrative overhead
Increase in repeat bookings
Interviewed service providers and customers to understand pain points. Analysed competitor platforms and defined the MVP feature set.
Created user flows for customers and providers. Built interactive prototypes and validated with real users before development began.
Built booking engine, payment integration, provider dashboards, and customer-facing marketplace in agile sprints with bi-weekly releases.
Beta launch with 15 service providers. Collected feedback, fixed edge cases, and optimised the booking flow based on real usage data.
Public launch with marketing support. Onboarded 50+ providers in the first month. Ongoing iteration based on analytics and feedback.
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