Multi-Vendor Booking Platform with Real-Time Scheduling
A service marketplace needed a scalable booking system that connects customers with service providers, handles payments, and automates scheduling across multiple locations.
Client context
Client
Trego
Collaboration
TregoTech
Why this mattered commercially
The platform created one digital flow for trip discovery, availability, booking, payments, provider administration, and customer accounts.
We worked hand in hand on this project with TregoTech, aligning product flow, booking logic, rollout priorities, and the customer experience closely throughout delivery.
The Challenge
Fragmented Booking
Service providers managed bookings through a mix of phone calls, spreadsheets, and social media messages. Double bookings were common and customer experience was inconsistent.
Our Solution
We built a multi-vendor booking marketplace that allows customers to browse services, check real-time availability, book appointments, and pay online - all in one platform.
Service providers get their own dashboard to manage availability, view bookings, track earnings, and communicate with customers. The system supports multiple locations and service categories.
Automated reminders, cancellation policies, and deposit collection gave providers more control over appointment administration and customer communication.
React
Customer & admin UI
Node.js
Backend services
PostgreSQL
Database
Stripe
Payment processing
Trego product snapshots
A compact look at the mobile experience across trip search, destination selection, discovery, and account flow.
Technology Stack
React
Customer & admin UI
Node.js
Backend services
PostgreSQL
Database
Stripe
Payment processing
Cloud Functions
Notifications
AWS
Cloud infrastructure
Key System Features
Our Approach
Discovery & Market Research
Interviewed service providers and customers to understand pain points. Analysed competitor platforms and defined the MVP feature set.
UX Design & Prototyping
Created user flows for customers and providers. Built interactive prototypes and validated with real users before development began.
Core Platform Development
Built the booking engine, payment integration, provider dashboards, and customer-facing marketplace through iterative delivery.
Testing & Beta Launch
Ran a controlled beta launch, collected provider feedback, fixed edge cases, and refined the booking flow using real usage observations.
Full Launch & Scale
Supported public launch, provider onboarding, and continued iteration based on product analytics and feedback.
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